About Us
7830 North Central Dr. Suite C
Lewis Center, OH 43035
Click here for Order Questions (About your existing order)
Click here to place a Phone Order
Return Policy
All items being
returned must get a return authorization number. No returns will be accepted
after 14 days of receipt of the item. There is a 15% restocking fee on returned
orders. Please package items back in original packaging, items must have the original
packaging to be returned. Shipping charges must be pre-paid otherwise shipments will be refused.
You can send the item back by any method that you like but we are not
responsible for returns that are not sent by a traceable method (i.e., we will
not credit for returns sent through the mail that never show up). We recommend
that the item be sent back by UPS, FedEx or Registered Mail (USPS delivery
confirmation is not considered to be traceable). All items will be inspected to
insure the product is re-salable. Once approved for return, you will be credited
the cost of the item excluding the shipping charges.
Customer assumes full
responsibility for any return shipping. Click here to fill out a
return merchandise request form.
Plasma TVs are not eligible for return.
Most TV/Monitors 30”/projections products and Samsung TV’s 14” or
larger to not qualify under normal Audio Discounter return policy. Contact
Samsung @ 1-800-SAMSUNG for service.
Most TV’s/Monitors 30” or larger and projection products require infield
service repairs under manufacturer’s warranty. These products
are not eligible for return. Please contact the appropriate
manufacturer for troubleshooting repair service.
We only ship to the lower 48 states. We do not ship International.
For any large order please email or call for shipping quotes or questions.
Shipping &
Handling: Most orders will be shipped UPS or FedEx Ground, we reserve the
right to ship the most economical shipping method.
On large quantity item orders shipping costs might not be added correctly and will have to be adjusted accordingly.
USPS Shipments: We are able to ship orders USPS, and to APO and AE address's. All orders shipped USPS are uninsured, if USPS is chosen we are not responsible for any lost or damaged packages. Please email for more info on this policy
Delivery Time: 95% of all orders get shipped within 1 or 2 business days upon payment. Please allow 3-7 business days for items which may not be in stock. Delivery time for UPS & FedEx ground is 3 to 6 business days.
Delivery time
for all orders shipped by truck take 4 to 9 business days:
Once item ships order cannot be cancelled for any reason. All refused orders are subject to a restocking fee. All truck orders that are refused are subject a restocking fee plus return shipping fees.
Damaged
Items: Please inspect all packages before accepting delivery. If item is
damaged please contact us within 3 days of receipt to acquire an RMA number. A
replacement for the damaged item will be sent once damaged item is returned.
Back Orders: All orders will be shipped as complete as possible and any back orders will be shipped automatically with no extra expense.
Cancellations: All order cancellations must be emailed to sales@audio-discounters.com, orders that have already shipped cannot be cancelled.
Sales Tax: All shipments within Ohio will be charged Ohio State tax.
Errors or
omissions in descriptive, typographic, pricing and/or photographic
representation are subject to correction. We reserve the right to modify this
site's content at any time.
sales@audio-discounters.com
